Account Deletion Request

How to Request Deletion

Option 1 — Through the App (Recommended)

1. Open the Refill app
2. Go to your Profile screen
3. Scroll down and tap Delete Account
4. Follow the prompts to confirm your request
5. You will receive an email confirmation within 24–48 hours

Option 2 — Email Request

If you cannot access the app, email us directly:

• Email: myrefillme@gmail.com
• Subject: Account Deletion Request
• Include: Your registered email address and reason for deletion (optional)

What Data Will Be Deleted

When your account is deleted, the following is permanently removed:

• Your profile information (name, email, preferences)
• All receipt data and scanned images
• Spending history and analytics
• Refill AI chat history and insights
• Grocery lists and saved recipes
• Pantry data
• App usage statistics linked to your account
• Subscription information

Processing Timeline

• Processing: Deletion requests are processed within 24–48 hours
• Data removal: All personal data is permanently deleted within 30 days
• Backup removal: Data held in backup systems is removed within 90 days
• Analytics: Aggregated, anonymised statistics with no link to your identity may be retained for service improvement

What Happens After Deletion

• Your account is immediately disabled upon confirmation
• You will receive an email when deletion is complete
• You will no longer be able to sign in
• All app functionality will be unavailable to your account
• Any active subscriptions will be cancelled

Before You Delete

Consider these alternatives first:

• Export your data — request a copy of your data before deleting
• Suspend your account — contact us about temporarily pausing your account instead
• Cancel subscription only — keep your account but cancel your paid plan

Need Help?

• Email: myrefillme@gmail.com
• Response time: We aim to respond within 24 hours